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Shipping policy

COSTS AND DELIVERY TIMES

 

  • FOOTWEAR / TSHIRT ITALIA STANDARD € 8: from 2 to 3 working days after order confirmation (from 8:00 to 15:00)
  • POKEMASK ITALIA STANDARD € 8: maximum 15 working days after order confirmation (from 8:00 to 15:00). This product requires more time due to the tailoring that characterizes them.
  • FOOTWEAR / TSHIRT / POKEMASK UE-EXTRA UE: from 4 to 5 working days after order confirmation (from 8:00 to 15:00). The amount and shipping times vary according to the shipping country.
  • If the payment is made by bank transfer, the shipping times start from the moment of receipt of the transfer.

 

TERMS OF DELIVERY

 

  • If the payment is made by bank transfer, the shipping times start from the moment of receipt of the transfer.
  • You can monitor the status of your order on the www.pokemaoke.com portal within your account.
  • To ensure quality of service, please carefully enter your full shipping address. The name of the city must be entered in the "city" field and must correspond to the post code entered. It is mandatory to enter a telephone number and TAX CODE (the latter is mandatory only for shipments to Italy)
  • For any changes or specific indications regarding your order, please send us an email to ecommerce@pokemaoke.com specifying your request. We will respond as soon as possible.

 

TERMS OF DELIVERY

Free shipping for purchases over € 180.

 

ONLINE SUPPORT

Write an email to ecommerce@pokemaoke.com.

 

TERMS OF PAYMENT

 

  • Payment can be made by: bank transfer, paypal, credit card.
  • All site transactions are secure: the site is equipped with an encryption system that guarantees maximum protection of personal data and payment.
  • BANK TRANSFER: in order to proceed with the order, payment by bank transfer must be received by Flower Fabric srl no later than 3 working days. The products will be prepared for shipment as soon as the payment is successful; otherwise, in the event that the payment has not been received within 3 days, the order will be considered automatically canceled.
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